Care Coordination Call Center (C4)
Drive Member Engagement, Boost Compliance, and Elevate Patient Satisfaction.
Streamline Communication Across the Care Journey
Enhance continuity of care with our C4 Healthcare Call Center—your direct link to members, payers, and providers. Our specialized team handles outreach, appointment coordination, surveys, and follow-up tasks, allowing you to focus on delivering high-quality patient care. From closing care gaps to performing post-discharge checks, we help you meet important CMS and NCQA standards while boosting member satisfaction.
C4 Solutions
Identify and reach out to members needing preventive screenings. Our one-to-one approach coordinates follow-up visits, monitors test completion, and improves Star Ratings.
Conduct satisfaction assessments and health risk evaluations with proven survey methodologies (CAHPS, HOS, etc.). Get actionable insights to optimize access to care and address concerns early.
Reduce readmission rates by ensuring patients understand discharge instructions. Our team coordinates follow-up appointments, identifies barriers, and updates providers on member status.
Increase member retention and empower patient engagement with tailored call campaigns—welcome calls, appointment scheduling, renewal reminders, and more.
Use secure digital solutions to track member history, manage appointment data, and drive continuous improvement.
Meet payer requirements and maintain compliance with CMS, NCQA, and other standards through targeted outreach programs that increase adherence.